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Shipping & Delivery

Thank you for visiting and shopping at Healthyskin Store. A few things to consider while you place your order:

  • ✔We ship in business days. Monday - Friday, excluding national holidays.
  • ✔We only dispatch paid orders.
  • ✔Shipping starts when received the “Your Order Has Shipped!” email.
  • ✔Healthyskin is a global company. We supply our goods to all EU countries and therefore cooperate with many shipping partners to deliver your purchases to your door. The vast majority of our customers will receive their orders by the indicated day, but sometimes the actual delivery dates may vary for different regions.

Following are the terms and conditions that constitute our Shipping Policy:

  1. Order Processing. How long does it take for the delivery to be sent out?

    We try to send packages ordered before 9.00a.m.(GMT+1) the same day, except of weekends and holidays. The packages ordered after 9.00a.m. we send on next day. Please note that during busy periods as sales or pre-holiday shopping it might take extra one or two days for our warehouse to pack your orders. After your order is shipped you will receive an email with confirmation of dispatch.

  2. Shipping Cost. How much?

    We offer free shipping for:

    ✔ Slovenia and Chroatia for all the orders over 29 EUR
    (If Payment method C.O.D - for all the orders over 39 EUR)
    For all the orders below 29 EUR - Shipping Cost 3.8 EUR
    For all the orders C.O.D. below 39 EUR - Shipping Cost 4.8 EUR

    ✔ Germany and Austria for all the orders over 49 EUR
    For all the orders below 49 EUR - Shipping Cost 7.0 EUR

    ✔ Italy, Slovakia and Hungary for all the orders over 56 EUR
    For all the orders below 56 EUR - Shipping Cost 7.0 EUR

    ✔ Another EU Countries for all the orders over 59 EUR
    For all the orders below 49 EUR - Shipping Cost 8.0 EUR

    We also provide express delivery of your orders. You can select this option during the checkout process. The shipping cost of express delivery depends on the weight of your order and the recipient address. You will be able to see the cost of express delivery if you select this option.

  3. Estimated Arrival Time. How long?

    Usually we send express orders on the same day if the order was received before 1 p.m. The shipping cost of express delivery depends on the weight of your order and the recipient address. You will be able to see the cost of express delivery if you select this option. The time required for delivery of the order is different for different regions.
    Slovenia: Standard delivery takes 1-2 working days
    Croatia: Standard delivery takes 2-4 working days
    Austria, Germany, Italy, Slovakia, Hungary: Standard delivery takes 3-6 working days
    Other countries in EU: Standard delivery takes 3-6 working days.

  4. Shipment Tracking. Is It possible?

    Whatever method of delivery you choose, we will provide you with the tracking number and a link for tracking your parcel online if the chosen method allows us to do this. If you'll choose Express Delivery, usualy you can track your packages online; In the case of using Free Delivery, online parcels are usually absent; But if the value of your order exceeds 60 €, the package will sent with the ability to track it online.

  5. Checking the Package upon Receipt. Is it necessary?

    When you receive the package, please ensure the integrity of the package. If the package is damaged, show it to the courier and check the contents of the package. If the goods are damaged and cannot be used, notify the courier and ask him what you have to do. Follow all courier recommendations and please, report about this case to us.

  6. Wrong Address. Is it possible to change?

    We cannot change the recipient address after sending the parcel. So the buyer must take care of the correct address when making the order. If the parcel has not been handed over due the recipient is not at the indicated addresses, the cost of delivery and the cost of return will be deducted from the payment of the order.

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